Privacy Policy

Who we are

The Missing Link is a bicycle servicing and repair business operated by Mark Bonnes, based in Worcester, UK. Our website address is missinglinkbikes.co.uk.

What data we collect

When you use our contact form or enquiry form, we collect:

• Your name
• Email address
• Phone number (if provided)
• Details about your bike and the service you need
• Any message you include

If you sign up for our newsletter, we collect your email address.

How we use your data

We use the information you provide to:

• Respond to your enquiry and arrange servicing
• Communicate about your bike service
• Send you occasional service reminders or newsletters (only if you have opted in)

We will never sell your data to third parties or use it for purposes other than those described above.

Where we store your data

Form submissions are stored securely in our content management system (Sanity.io). Email communications are handled through Resend. Both services are GDPR compliant and store data securely.

Cookies

This website uses minimal cookies. We use a cookie to remember your light/dark mode preference. We use Vercel Analytics which collects anonymous, aggregated data about page views — no personal data is collected or stored.

Your rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you. To make a request, please contact us at info@missinglinkbikes.co.uk or call 07533 802374.

Contact

If you have any questions about this privacy policy, please contact us at info@missinglinkbikes.co.uk.